The Value of Vetted Service Providers

The Value of Vetted Service Providers

Just because a company...

  • Has a "good" reputation.
  • Has an A+ rating with the Better Business Bureau.
  • Is highly recommended.
  • Has a great website.
Does not mean that they are thoroughly vetted. Being vetted means that the business has passed the scrutiny of not just specialists in a particular field but often the insurance professionals in that field. This means that the insurance companies are willing to assign their risk to the specialty service that a particular company provides. The higher the risk, the more thoroughly vetted a company needs to be. Our company, William C Huff Co., recently was hired to crate, pack and move some personal art pieces for a client with a home in the Chicago area. When I explained to him some of our companies' credentials, he was relieved.  He had suffered a horrible experience with another company a few years earlier.  So I took some time to learn more about the incident. This client trusted a particular company who was highly recommended. They had a tremendous web presence for the specialty service which they provide. However, it appears the specialty company third partied the extremely fragile shipment and the client incurred damage to the tune of over $2 million dollars.

William C Huff Co. is thoroughly vetted.

We have received a five star rating by the Domestic Estate Management Association, a group who is largely unknown to the general public, but well known to private service providers. This worldwide group has been in existence for over a decade and is made up of service providers and estate managers in local areas around the US and in Europe. Many of the estate managers who are members work for some of the wealthiest and most private families in the country. Their expectations for service providers (who are able to pass the rigorous vetting process to become a DEMA member) is nothing short of perfection. Needless to say, if an estate manager uses a service provider who is in the DEMA network and it doesn't go well, that provider has to answer to their estate owner and explain why the service didn't meet expectations. When we first became members, some 5 years ago, we had the minimum rating of 3 stars.   The process for achieving a five star rating takes at least 3 years and requires a perfect record with zero mistakes. Not only do we have a five star rating, we were awarded their coveted "service provider of the year" award in 2014.  Thus recognized as the top provider in the entire country. Unfortunately it is very hard to sift through the myriad of businesses and actually end up hiring the one that is truly the "best" in their field. Too often we end up discovering our expectations are not met, even when we hire the company that has been highly recommended. I rely on checking with businesses who are members of DEMA because I know from experience that any service provider who has passed their scrutiny is going to not just meet my high expectations, they will likely exceed them.
Posted by Jim Henderson

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